iForce Solution Set Delivers End-to-End Solution to Telcos and Service Providers for Direct and Hosted Billing Services

The Sun Microsystems-led iForce Solution Set has been announced, providing a complete end-to-end solution to telecommunications companies and service providers for direct and hosted billing services. The solution set, which includes iPlanet BillerXpert software, Portal Software's Infranet, and VeriSign's Payflow payment services, will enable service providers to offer and bill for innovative IP-based services, thus driving revenue growth while reducing customer turnover.

Key Takeaways:

• The iForce Solution Set for Internet Bill Presentment and Payment (IBPP) provides a complete end-to-end solution for telecommunications companies and service providers, including back-end billing and rating, bill presentment, integrated payment processing, and customer care.
• The solution set includes iPlanet BillerXpert software, Portal Software's Infranet, and VeriSign's Payflow payment services, which can be integrated to provide a seamless billing experience.
• The iForce Solution Set is designed to help service providers reduce costs associated with customer support and care by promoting customer self-service and eliminating data parsing in billing.
• The solution set is scalable and reliable, with the ability to support thousands of concurrent users and dynamic load-balancing features.
• Service providers can customize the presentation templates and business rules using iPlanet Application Builder, offered separately.

Statistics:

• The iForce Solution Set for IBPP is available immediately through participating solution providers.
• The solution set can support hundreds of millions of transactions per month, making it an ideal choice for large-scale service providers.
• The iForce Solution Set is designed to help service providers reduce costs associated with customer support and care, with estimates suggesting a significant reduction in costs.
• The solution set has been designed to promote customer self-service, allowing users to view their bills online and track their spending over time.