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Industry Leaders Unite to Provide Integrated IT Service Management Platform

Strategic Insights

— 1 min read

Washington-based Remedy Corporation, along with technology giants Intel Corporation and Symantec Corporation, have joined forces to provide a standards-based, integrated platform for IT service management. This innovative collaboration aims to address a long-standing challenge faced by IT organizations: reducing costs while increasing service quality. By integrating their industry-leading products, the three companies have created a comprehensive platform that streamlines IT service management, enabling organizations to improve desktop, server, and network uptime, manage configuration changes, and increase first call resolution.

Key Takeaways:

  • The integrated platform combines Remedy Help Desk 4.0, Intel LANDesk Management Suite 6.2, and Symantec's Norton AntiVirus 5.0 and Help Desk Assistant 1.0 to provide a comprehensive IT service management solution.
  • The platform allows IT staff to have a consolidated approach to problem avoidance, problem management, and problem resolution, leading to improved desktop, server, and network uptime.
  • The integration enables users to manage software distribution, track assets, perform desktop and server remote control and maintenance operations, and meter application licenses.
  • The platform reduces time spent resolving customer problems and decreases support costs by enabling proactive deployment of solutions to prevent system failures.
  • Companies purchasing Remedy Help Desk 4.0 will receive 10 seats of Norton HelpDesk Assistant, Norton Anti-Virus, and LANDesk Management Suite 6.2 with their purchase.

Statistics:

  • Over 6800 customer sites in over 70 countries have deployed Remedy-based applications, making Remedy the number two enterprise applications vendor when ranked by number of deployed sites.
  • Over 60% of the Fortune 100 companies use Remedy products.
  • The integrated platform is comprised of industry-leading and award-winning products from three companies recognized as leaders in their respective market segments.
  • The platform allows IT staff to reduce time spent resolving customer problems and decrease support costs by up to 70%.

Sources:

  • PRNewswire: "Remedy Corporation, Intel Corporation and Symantec Corporation Join Forces to Provide Integrated IT Service Management Platform" (March 30)
  • Remedy Corporation: About Us
  • Intel Corporation: About Intel
  • Symantec Corporation: About Symantec

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