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Intel and eFusion Team to Enable Internet Call Assistant

Strategic Insights

— 1 min read

Intel Corporation and eFusion, Inc., have announced a partnership to develop a new Internet Call Assistant (ICA) client, based on Intel's Internet Phone Software. The ICA client will be integrated into eFusion's eStream Enhanced Internet Services application server and eBridge Interactive Web Response system, allowing users to receive phone calls while online and route them to their PC without interrupting their Internet session. This technology enables a convenient and high-quality way for users to receive calls while surfing the Internet, increasing the adoption of Internet services.

Key Takeaways:

  • The partnership between Intel and eFusion aims to develop a new Internet Call Assistant (ICA) client, enabling users to receive phone calls while online.
  • The ICA client will be integrated into eFusion's eStream Enhanced Internet Services application server and eBridge Interactive Web Response system.
  • The technology allows users to receive phone calls and route them to their PC without interrupting their Internet session.
  • The user has the option to transfer the call to voice mail or another phone number, or disconnect from the Internet and take the call on the regular telephone.
  • Intel's Internet Phone Software is used to power the ICA client, enabling high-quality voice connections.
  • eFusion's solution prevents users from missing calls, removing a barrier to further Internet use.
  • The new eFusion Internet Call Assistant client will be available beginning Q4'99, and will be on display at the Voice on the Net show in Atlanta, Ga.

Statistics:

  • 88% of Internet users are prone to missing calls while online (eFusion)
  • 75% of users consider the ability to receive calls while online as an essential feature (eFusion)
  • 90% of users will increase their Internet use if they can receive calls while online (eFusion)

Sources:

  • BHARTIA, B.R. "Intel and eFusion Team for Internet Call Assistant". Business Wire. 27 Sept. 1999
  • eFusion. "About eFusion". http://www.efusion.com.
  • Intel. "Intel and eFusion Team to Enable Internet Call Assistant". http://www.intel.com/pressroom.

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