Intelligent Service Activation System Integrated with Paradyne's Hotwire(R) GranDSLAM

Intelligent Flow-Through Service Activation System from 3Com Corporation's Carrier Networks Business has been integrated with the Hotwire(R) GranDSLAM DSL Access Multiplexer from Paradyne Corp. The integrated solution enables Florida Digital Network, a full-service telecommunications company, to rapidly and accurately provision digital subscriber lines (DSL) services to its growing subscriber base. This integration addresses a major problem facing broadband service providers: speeding the DSL service activation process. With the manual activation process showing only 28% success rates, the integrated solution boasts 90% or better success rates for complex network provisioning.

Key Takeaways:

• The CommWorks(R) 5020 Intelligent Activation System from 3Com Carrier Networks Business has been integrated with the Hotwire(R) GranDSLAM DSL Access Multiplexer from Paradyne Corp.
• The integrated solution enables Florida Digital Network to rapidly and accurately provision DSL services to its growing subscriber base.
• The integrated solution addresses the problem of manual activation, which showed only 28% success rates.
• The integrated solution boasts 90% or better success rates for complex network provisioning.
• Florida Digital Network's use of the integrated solution has reduced order turn-around time and increased customer satisfaction.
• The integrated solution offers a robust, fully-automated interoperable approach to DSL provisioning.
• The solution reduces the need for additional staff required to maintain and operate systems, and decreases errors generated from the onset of bad orders.
• Jim Dabramo, vice president of sales and customer service at Florida Digital Network, commented on the value of the integrated solution.
• Mark Housman, vice president of marketing for Paradyne, highlighted the interoperability of the Hotwire GranDSLAM within different network environments.
• Glen Hellman, vice president, 3Com Carrier Networks OSS Division, noted the need for new solutions driven by market changes.

Statistics:

• Manual user activations showed an 28% success rate (Source: DVG Research).
• The CommWorks 5020 Intelligent Activation System boasts 90% or better success rates for complex network provisioning (Source: 3Com Carrier Networks).
• Order turn-around time for Florida Digital Network has been reduced with the use of the integrated solution (Source: Florida Digital Network).
• The integrated solution has increased customer satisfaction for Florida Digital Network (Source: Florida Digital Network).
• Privately owned, Florida Digital Network has well-capitalized, having previously raised equity funding from M/C Venture Partners, Clark Mcleod, Richard Kolsby, GATX Telecom Investors, among other investors.

Sources:

• "provisioning problems remain a major obstacle to DSL competing with cable modem services" (Source: DVG Research, a unit of Daedalus Venture Group LLC).
• "Interoperability between our Hotwire GranDSLAM and the CommWorks 5020 Intelligent Activation System offers DSL broadband providers such as Florida Digital Network, an accurate, DSL provisioning solution for quickly activating new subscribers" (Source: Mark Housman, vice president of marketing for Paradyne).
• "New realities in the market require new solutions" (Source: Glen Hellman, vice president, 3Com Carrier Networks OSS Division).
• "About 3Com Corporation 3Com simplifies how people connect to information and services through easy-to-use, connectivity products and solutions for consumers and commercial organizations." (Source: 3Com Corporation).
• "About Florida Digital Network Florida Digital Network is a facilities-based Competitive Local Exchange Carrier (CLEC) headquartered in Orlando, Fla." (Source: Florida Digital Network).
• Hotwire and FrameSaver are registered trademarks and Hotwire Connected is a trademark of Paradyne Corporation. (Source: Paradyne Corporation).