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Interactive Telesis Partners with Verizon and Technion to Develop IVR Call Center Solution

Strategic Insights

— 1 min read

Verizon has partnered with Interactive Telesis and Technion to develop an interactive voice response (IVR) call center solution to handle customer inquiries for the Verizon Consumer Markets campaign. Interactive Telesis provided professional application and program design services, while Technion managed the inbound customer inquiries. The solution was designed to quickly and efficiently handle customer inquiries, with Technion's impressive call center capabilities ensuring a timely and budget-friendly delivery.

Key Takeaways:

  • Interactive Telesis partnered with Technion Communications Corp. to provide a sophisticated IVR Call Center solution for Verizon's Consumer Markets campaign.
  • The solution was designed to handle customer inquiries for the Verizon Consumer Markets campaign, leveraging Interactive Telesis' interactive voice response (IVR) services and Technion's call center capabilities.
  • Verizon's Kathy Bilbao praised Interactive Telesis and Technion for delivering on time and on budget, highlighting their experience working together on multiple projects.
  • Interactive Telesis specializes in IVR services and deployment of automated speech recognition (ASR) technologies, offering a compelling solution for companies looking to leverage the benefits of speech recognition without the high costs.
  • The partnership demonstrates the growing demand for IVR Call Center solutions in the telecommunications industry, with Interactive Telesis citing clients such as Excite@Home, Global Crossing, and Yahoo! as industry leaders.

Statistics:

  • Interactive Telesis has partnerships with over a dozen industry leaders, including Excite@Home, Global Crossing, and Yahoo!.
  • Verizon has over 101 million access line equivalents and more than 26 million wireless customers, making it one of the largest providers of wireline and wireless communications in the United States.
  • The Verizon Consumer Markets campaign aimed to handle customer inquiries through an IVR Call Center solution, utilizing Interactive Telesis and Technion's expertise to provide a solutions.

Sources:

  • "Interactive Telesis Inc. Sets Up IVR Call Center for Verizon Consumer Markets Campaign", Business Wire, Dec. 20, 2000.
  • "About Verizon", Verizon Communications Inc., 2000.
  • "About Technion", Technion Communications Corp., 2000.
  • "About Interactive Telesis", Interactive Telesis Inc., 2000.

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