Sign in Subscribe
Banking industry

JPMorgan Chase Names Jennifer Roberts Chief Executive of Consumer Banking

Strategic Insights

— 1 min read

Jennifer Roberts has been appointed chief executive of consumer banking at JPMorgan Chase, overseeing 40,000 employees and $600 billion in deposits across 4,900 U.S. branches. Roberts will report to Co-President Gordon Smith, who praised her work in simplifying and modernizing the bank's small-business solutions and enhancing customer experience. As head of consumer banking, Roberts will continue to lead the business banking segment during the internal and external search for her successor.

Key Takeaways:

  • Jennifer Roberts has been appointed chief executive of consumer banking at JPMorgan Chase, with a portfolio of 40,000 employees and $600 billion in deposits across 4,900 U.S. branches.
  • Roberts will report to Co-President Gordon Smith, who highlighted her contributions to simplifying and modernizing the bank's small-business solutions and enhancing customer experience.
  • As head of consumer banking, Roberts will also continue to lead the business banking segment during the internal and external search for her successor.
  • Roberts previously served as JPMorgan Chase's CEO of business banking, leading digital products and Chase Pay, and held executive roles in JPMorgan Chase Card Services.
  • The loan-relief initiative led by Roberts, the company's Paycheck Protection Program, has aided small businesses with more than $32 billion of funding.
  • Roberts will succeed Thasunda Brown Duckett, who left JPMorgan in February to become CEO of Teachers Insurance and Annuity Association of America.
  • JPMorgan Chase shares were 1% higher at $151.02 at last check.

Statistics:

  • 40,000 employees under Roberts' leadership in consumer banking
  • $600 billion in deposits across 4,900 U.S. branches
  • $32 billion of funding provided through the Paycheck Protection Program led by Roberts
  • 4,900 U.S. branches situated across the country
  • 1% increase in JPMorgan Chase shares at $151.02

Sources:

  • Philadelphia Business Journal
  • Bloomberg News
  • The Street (https://www.thestreet.com/investing/jpmorgan-goldman-record-highs-as-dovish-fed-juices-bank-profits)
  • The Street (https://www.thestreet.com/investing/citigroup-ceo-bans-zoom-calls-on-friday)

Read more