M&S Offers Free E-Gift Cards to Affected Customers After Cyber Attack

Glasgow M&S customers have been sent free e-gift cards as an apology after the retailer's recent cyber attack. The supermarket chain was forced to halt online orders in April 2025 following a cyber attack that compromised customer personal data and left some shelves empty. M&S has now resumed online orders in England, Scotland, and Wales, with home delivery available within five days and nominated day delivery available for flowers and hampers.

Key Takeaways:

• M&S sent e-gift cards to affected customers as an apology for the cyber attack in April 2025.
• The cyber attack compromised customer personal data, including names, email addresses, postal addresses, and dates of birth.
• M&S halted online orders and was left with empty shelves after the cyber attack.
• The hack was caused by "human error" and is estimated to have cost around £300 million.
• M&S has resumed online orders in England, Scotland, and Wales, with home delivery available within five days and nominated day delivery available for flowers and hampers.
• E-gift cards are currently valid for in-store use only in Northern Ireland while online orders are being resumed.
• Customers affected by the hack can look out for an email from M&S with their e-gift card details.

Statistics:

• £300 million: estimated cost of the cyber attack to M&S.
• 2025: date of the cyber attack on M&S.
• 5 days: home delivery time for online orders in England, Scotland, and Wales.
• Nominated day delivery: available for flowers and hampers in England, Scotland, and Wales.

Sources:

• READ MORE: Warning as Glasgow City Council hit by cyber attack
• READ MORE: Supermarket chain reopens store after huge investment - and it looks amazing
• M&S official emails to affected customers (cited as "an email sent to customers")