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Tourism

Mayor Adams Celebrates Safe Hotels Act, Bolsters Tourism Industry

Strategic Insights

— 1 min read

New York City Mayor Eric Adams and Department of Consumer and Worker Protection (DCWP) Commissioner Vilda Vera Mayuga celebrated the city's efforts to create safer hotels for employees and visitors, while bolstering the city's tourism industry. The Safe Hotels Act, signed into law by Mayor Adams last year, sets new standards for safety, staffing, and cleaning in hotels, as well as establishes licensing requirements to enforce worker and guest protections. Since the law's implementation, the Adams administration has worked to enforce the legislation, ensuring all active hotels have a license to operate and uphold new requirements for worker and guest protections.

Key Takeaways:

  • The Safe Hotels Act establishes new standards for safety, staffing, and cleaning in hotels, as well as licensing requirements to enforce worker and guest protections.
  • The law requires hotels to have a license to operate and uphold new requirements for worker and guest protections, including daily cleaning of guest rooms, on-site staff, and employee training on human trafficking recognition.
  • The Adams administration has recovered over $23,000 in relief through mediation for consumer complaints about hotels, primarily for failure to refund deposit holds or charging excessive undisclosed fees.
  • Since the law's implementation, crime has dropped for six straight quarters, while the city welcomes millions of tourists every month.
  • The Safe Hotels Act also created a private right of action for hotel workers who have experienced retaliation and requires hotels to keep records demonstrating compliance with the law.

Statistics:

  • $23,000: Amount recovered in relief through mediation for consumer complaints about hotels.
  • 6: Number of consecutive quarters with a drop in crime.
  • Millions: Number of tourists welcomed by the city every month.
  • 2020: Year DCWP began enforcing a local law expanding consumer and worker protections to hotel workers and guests.
  • 2024: Year DCWP recovered over $23,000 in relief for consumer complaints about hotels.

Sources:

  • NYC Mayor's Press Release, "Mayor Adams, DCWP Celebrate Efforts to Protect Hotel Workers and Guests, Bolster Tourism Industry" (July 24, 2025)
  • NYC Department of Consumer and Worker Protection, "Safe Hotels Act" (no specific date mentioned)
  • NYC Mayor's Office, "Office of the Mayor News" (article mentioned, but no specific date mentioned)

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