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Microsoft and Pivotal Recognize Outstanding Customer Successes in CRM Agility, Innovation, and Execution

Strategic Insights

— 1 min read

In a strategic partnership, Microsoft has sponsored the inaugural Pivotal CRM Innovator Awards, recognizing customer successes in CRM agility, innovation, and execution. The awards, which took place in November 2005, recognized outstanding companies such as NEON Systems, Wayne Homes, and Avendra for their exceptional use of Pivotal and Microsoft technologies to deliver a superior customer experience and drive profitability.

Key Takeaways:

  • The Pivotal CRM Innovator Awards were established to recognize customers making outstanding use of Pivotal and Microsoft technologies to deliver a superior customer experience and drive profitability.
  • The inaugural 2005 awards program was open to all Pivotal customers, with applications received from diverse industries such as business services, manufacturing, financial services, homebuilding, and high technology.
  • Winners were selected based on their standout results in three categories: CRM agility and innovation on the Microsoft platform, innovation in improving the customer experience, and execution in achieving outstanding levels of end-user-adoption.
  • The winning companies, NEON Systems, Wayne Homes, and Avendra, demonstrated a clear CRM vision that called for flexible, on-premise technology tailored to their unique businesses.
  • Pivotal Corporation, a leading provider of customer relationship management (CRM) applications, offers a rich CRM platform with a highly flexible application platform, a full application suite, and best-in-class customization abilities, all with a low total cost of ownership.
  • Pivotal's CRM software suite includes a powerful application platform and additional capabilities in analytics, mobile CRM, and partner management.
  • The company has licensed its software to over 1,800 companies worldwide, including Farm Credit Services of America, WCI Communities, Premera Blue Cross, and Qiagen.

Statistics:

  • Over 1,800 companies worldwide have licensed Pivotal's CRM software suit.
  • Pivotal's CRM software suite is used by companies from diverse industries such as business services, manufacturing, financial services, homebuilding, and high technology.
  • The winning companies, NEON Systems, Wayne Homes, and Avendra, demonstrated significant improvements in their CRM initiatives, including increased operational efficiencies and improved customer service.
  • NEON Systems, the winner of the CRM Agility and Innovation on Microsoft Technologies category, has made extensive use of closely-tied Pivotal and Microsoft technologies in running its business and providing a quality experience for its customers.
  • Pivotal's CRM software has enabled companies to produce meaningful increases in revenues, margins, and customer loyalty.

Sources:

  • Pivotal Corporation press release dated November 2005
  • Comtex SmarTrend Alert, an automated pattern recognition system, dated November 2005
  • Pivotal Corporation website
  • CDC Corporation website
  • CCNMatthews press release dated November 2005

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