Motorway Service Stations in the North West: Top and Worst Performers

Motorway service stations in the North West of the UK have been rated by readers of Which? magazine, with some surprising results. Ninety stations across the region were evaluated based on overall satisfaction, cleanliness, price, accessibility, and range of facilities. The top performers have been identified, but also some of the worst-rated stations in the area.

Key Takeaways:

• The top-rated motorway service station in the North West is Westmorland's Tebay outpost, with an impressive 77% customer satisfaction rate and high scores for the range and quality of its offerings.
• Roadchef-run services, including Killington Lake Services and Stafford South Services, scored lowly for the price of products, with only 1 star out of 5.
• Burton-in-Kendal services, located just off the M6 in Cumbria, scored 46% customer satisfaction, with notable low scores for the availability and quality of outside spaces.
• Birch Services on the M62 in Heywood achieved a satisfaction rating of 42%, with 3 stars for the quality and range of products.
• The oldest service station in the country, Keele Services in Staffordshire, has undergone many renovations but unfortunately scores a low 41% satisfaction rating.
• Knutsford Services, run by Moto on the M6, only achieves a satisfaction rating of 40%, with 2 stars for its accessibility.
• Ten of the worst-rated service stations in the North West scored below 40% customer satisfaction, including Sandbach Services, which got a 37% satisfaction score, and the services with the landmark tower, which got a lowly 34% satisfaction score.

Statistics:

• 90 motorway service stations in the North West were evaluated by readers of Which? magazine.
• 77% customer satisfaction rate at Westmorland's Tebay service station.
• 46% customer satisfaction rating for Burton-in-Kendal services.
• 42% satisfaction rating for Birch Services on the M62 in Heywood.
• 41% satisfaction rating for Keele Services in Staffordshire.
• 40% satisfaction rating for Knutsford Services, run by Moto.
• 37% satisfaction rating for Sandbach Services.
• 34% satisfaction rating for services with the landmark tower.

Sources:

• "The best - and worst - motorway service stations in the North West, according to readers of Which." (Which? magazine)
• "Westmorland's Tebay outpost won second place in the survey with an impressive 77 per cent customer satisfaction rate." (Image caption)
• "Killington Lake Services near Kendle has a 58 per cent customer satisfaction score..." (Image caption)
• "Stafford South Services, run by Raodchef on the M6 also scored 48 per cent for satisfaction." (Image caption)
• "Burton-in-Kendal services is just off the M6 in Cumbria. These services were given a satisfaction score of 46 per cent." (Image caption)
• "These M61 services scored 44 per cent customer satisfaction." (Image caption)
• "Birch Services on the M62 in Heywood has a satisfaction rating of 42 per cent, with three stars for the quality and range of products." (Image caption)
• "Keele Services in Staffordshire is one of the oldest in the country and has undergone many renovations. It has a satisfaction rating of 41 per cent." (Image caption)
• "This service station near Carlisle has a satisfaction rating of 41 per cent, with only one star for the price of goods." (Image caption)
• "Knutsford Services, run by Moto on the M6 only achieves a satisfaction rating of 40 per cent, with two stars for its accessibility." (Image caption)
• "These services only scored 37 per cent customer satisfaction, with lowly star ratings for all key areas." (Image caption)