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Computer industry

National TechTeam Secures Largest Contract in Company History with Hewlett-Packard

Strategic Insights

— 1 min read

National TechTeam, a leading call center services provider, has announced the signing of its largest contract since inception with Hewlett-Packard (HP), a global manufacturer of computing, communications, and measurement products and services. The multi-site customer telephone support operations contract is expected to generate revenues exceeding $10 million for National TechTeam over the next 12 months. To fulfill the requirements of this contract, as well as other new call center contracts, National TechTeam is expanding its operations, more than doubling the size of its 300-person call center by year-end 1995.

Key Takeaways:

  • National TechTeam has secured the largest contract in its history with Hewlett-Packard, a leading global manufacturer, with revenues expected to exceed $10 million over the next 12 months.
  • The contract involves multi-site customer telephone support operations for a broad range of HP products targeted toward commercial and consumer markets.
  • National TechTeam has already incurred most of the infrastructure growth required to more than double the size of its 300-person call center operation by year-end 1995.
  • Expansion will be split among existing facilities in Southfield, Michigan, a new call center in Dallas, Texas, and existing offices in Chicago, Illinois, and Seattle, Washington.
  • The partnership between National TechTeam and HP has furthered the company's position as the nation's leading call center services provider.
  • TechTeam Chairman and CEO William F. Coyro, Jr., praised HP's corporate culture and growth record, citing the company's commitment to quality and support as key factors in their partnership.

Statistics:

  • National TechTeam expects revenues to exceed $10 million from Hewlett-Packard over the next 12 months.
  • The company's 300-person call center is expected to more than double in size by year-end 1995.
  • National TechTeam shares will trade on Nasdaq National Market under the symbol "TEAM."
  • Hewlett-Packard has 98,000 employees and had revenues of $25 billion in its 1994 fiscal year.

Sources:

  • PRNewswire, Aug. 28 /PRNewswire/
  • Nasdaq-NNM, TEAM
  • Hewlett-Packard Company, HWP

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