Information technology services industry

National TechTeam Signs Contract with Micrografx

Strategic Insights

Jan 17, 1995 — 1 min read

National TechTeam, Inc. has announced a contract with Micrografx to provide technical support for the Micrografx U.S. product line. This partnership marks a significant expansion for National TechTeam, which will establish a regional support center in Dallas, Texas, to serve both Micrografx and other major accounts. The agreement highlights the importance of customer service in the software industry, with Micrografx citing TechTeam's exceptional training programs and high caller satisfaction rates as key factors in their decision.

Key Takeaways:

National TechTeam will provide technical support for the Micrografx U.S. product line, expanding its customer base and geographic presence.
The partnership includes the establishment of a regional support center in Dallas, Texas, to serve Micrografx and other major accounts.
TechTeam's training programs and high caller satisfaction rates were cited as key factors in Micrografx's decision to partner with the company.
National TechTeam Chairman and CEO William F. Coyro, Jr., stated that the company's largest corporate customers are active users of Micrografx products, highlighting a significant market opportunity.
Micrografx develops and markets graphics software for personal computers, with a global presence in Canada, the United Kingdom, France, Germany, Italy, the Netherlands, Australia, and Japan.
National TechTeam is a public company traded on Nasdaq National Market under the symbol "TEAM", with a history dating back to 1987.

Statistics:

1982: Micrografx was founded.
1987: National TechTeam, Inc. went public.
1995: National TechTeam signed a contract with Micrografx to provide technical support.
7 countries: International subsidiaries of Micrografx include Canada, the United Kingdom, France, Germany, Italy, the Netherlands, and Japan.
5 products: Micrografx enables users to create a wide range of graphics, photographs, illustrations, newspapers, and charts.
$1.4 billion: The U.S. software market was estimated to be worth in 1995.

Sources:

PRNewswire, Jan. 18 /PRNewswire/
National TechTeam, Inc. press release
Micrografx press release

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