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Computer industry

NEC Expands Customer Support with CompuServe Presence

Strategic Insights

— 1 min read

In a move to provide customers with enhanced product information and support, NEC Technologies, Inc. has announced the launch of a support area on the CompuServe Information Service. This initiative aims to offer customers efficient access to technical support, product information, and company news, aligning with NEC's goal of delivering exceptional customer service. The CompuServe site will enable customers to post technical inquiries, receive responses within one business day, and download information on NEC's award-winning product lines. With this integration, CompuServe aims to enhance its offerings to its 3.2 million members worldwide, particularly those using NEC products.

Key Takeaways:

  • NEC Technologies, Inc. has launched a support area on the CompuServe Information Service, aimed at providing customers with efficient access to product information and technical support.
  • The initial focus will be on product technical support, with marketing information to be added at a later date.
  • Customers can post technical inquiries and receive responses within one business day, rather than spending time on hold.
  • The CompuServe site will offer customers the opportunity to download information on NEC's current award-winning product lines.
  • NEC Technologies, Inc. is a leading manufacturer of computers and peripherals for the North American market.
  • The company's award-winning product lines include the Image(R), PowerMate(R), Express/II, and Ready system products, as well as professional presentation products, Silentwriter(R) and SuperScript(TM) printers, and MultiSpin(R) CD-ROM readers.

Statistics:

  • CompuServe has 3.2 million members worldwide.
  • NEC Technologies, Inc. has a presence on the America Online support areas and the World Wide Web, in addition to the CompuServe site.
  • The CompuServe site will initially focus on product technical support, with marketing information to be added at a later date.
  • Customers can expect technical support responses within one business day.

Sources:

  • Business Wire, "NEC Technologies, Inc. Announces CompuServe Support Area" (August 1, 1995)
  • NEC Technologies, Inc. press release, "NEC Technologies, Inc. Launches CompuServe Support Area"

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