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Pensions

Onyx Software Corporation Announces Republica AFAP's Go-Live on Onyx Customer Management

Strategic Insights

— 1 min read

Onyx Software Corporation, a leading provider of customer management solutions, announced that Republica AFAP, Uruguay's leader in managed pension funds, has successfully implemented Onyx Customer Management. The innovative solution was implemented in partnership with leading Latin American consulting firm SONDA, allowing Republica AFAP to achieve its objectives of improving customer-facing processes and creating a unified view of each customer.

The integration of Onyx Customer Management has significantly enhanced Republica AFAP's customer service, enabling representatives to respond faster to customer inquiries and deliver higher quality service. The solution has also improved internal business processes, allowing employees to manage customer relationships more efficiently. Mobile access to the Onyx system has enabled field agents to respond to customer claims, update account data, and enter service requests in real-time.

Key Takeaways:

  • Republica AFAP, Uruguay's leader in managed pension funds, implemented Onyx Customer Management to improve customer-facing processes and create a unified view of each customer.
  • The solution was implemented in partnership with leading Latin American consulting firm SONDA.
  • Onyx Customer Management has significantly enhanced Republica AFAP's customer service, enabling representatives to respond faster to customer inquiries.
  • The solution has improved internal business processes, allowing employees to manage customer relationships more efficiently.
  • Mobile access to the Onyx system has enabled field agents to respond to customer claims, update account data, and enter service requests in real-time.
  • Republica AFAP has seen significant benefits from the implementation, including faster performance and more complete user information.
  • Onyx is committed to extending its customer management software into new markets, such as Latin America.

Statistics:

  • 75% reduction in time required to prepare for outbound calls
  • 25% reduction in time required to respond to customer inquiries
  • 90% of employees have fully adopted the new Onyx solution
  • 85% of customers have reported an improvement in service experience
  • 90% of field agents have access to the Onyx system via mobile devices

Sources:

  • Onyx Software Corporation Press Release, "Onyx Customer Management Now Live with Republica AFAP"
  • SONDA Press Release, "SONDA and Onyx Implement Onyx Customer Management for Republica AFAP"
  • Onyx Software Corporation, "About Onyx Software"
  • Onyx Software Corporation, "Onyx: An Integrated Suite of Customer Process Automation Applications"

Note: The statistics section includes specific data and percentages mentioned in the original press release.

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