OpenROUTE Networks Selected by The Foxboro Company to Enhance Remote Customer Support Capabilities

The Foxboro Company has selected OpenROUTE Networks, Inc. to provide an H.323-based multimedia network access solution, enabling remote customer support capabilities. This collaboration will utilize OpenROUTE's GTX1000 modular router, incorporating the H.323 international standard for multimedia conferencing. The solution will allow Foxboro to provide interactive remote support to its customers worldwide, enhancing its FoxWatch Remote services. Foxboro's Customer Satisfaction Center manager, Walter Sikora, praised OpenROUTE's GTX1000 for its performance and security features, which enable remote application support and optimization.

Key Takeaways:

• OpenROUTE Networks has been selected by The Foxboro Company to provide an H.323-based multimedia network access solution to enhance remote customer support capabilities.
• The solution will utilize OpenROUTE's GTX1000 modular router, incorporating the H.323 international standard for multimedia conferencing.
• The H.323 standard enables Foxboro to provide interactive remote support to its customers worldwide.
• Foxboro's Customer Satisfaction Center will utilize the remote application support and optimization capabilities of the solution.
• The Foxboro Company has recognized OpenROUTE's GTX1000 as an excellent choice for remote connectivity, citing its performance and security features.
• Foxboro has begun implementation of the new remote application support service using OpenROUTE routers, with plans to expand the offering throughout 1999.
• The Foxboro Company is a leading supplier of advanced industrial automation systems, and this collaboration will enhance its remote support capabilities.
• OpenROUTE Networks is a leading provider of Internet Access products, with more than 200,000 routers powered by its software worldwide.

Statistics:

• Over 200,000 routers worldwide are powered by OpenROUTE software.
• The Foxboro Company has selected OpenROUTE Networks to provide an H.323-based multimedia network access solution.
• The H.323 standard is used internationally for multimedia conferencing over packet-based networks.
• Foxboro has began implementation of the new remote application support service using OpenROUTE routers, with plans to expand the offering throughout 1999.

Sources:

• OpenROUTE Networks, Inc. press release, Feb. 23 (PRNewswire)
• The Foxboro Company website, http://www.foxboro.com (no date mentioned)
• BTR Siebe plc website, http://www.btrs.com (no date mentioned)
• OpenROUTE Networks website, http://www.openroute.com, Feb. 23 (PRNewswire)