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Oracle Leads in Support Services, Outpacing SAP and Microsoft

Strategic Insights

— 1 min read

Oracle Corporation has reinforced its position as a leader in support services, as ranked by Dataquest, a unit of Gartner Group, Inc. The company has continuously expanded its support offerings to differentiate itself from competitors, and its cost-effective and broad-scope support services have been recognized as superior to those of SAP and Microsoft. Oracle's support services are now considered a crucial aspect of its IT solutions, providing customers with comprehensive and proactive support.

Key Takeaways:

  • Dataquest ranked Oracle's Lifecycle support program as the leading enterprise support program in terms of broadest selection of offerings, scoring higher in scope than Microsoft Premier, Informix Enterprise, and Sybase Enterprise.
  • Oracle's GOLD support program was rated as the leading premium services program in terms of broadest selection of offerings at the lowest cost, scoring higher in scope and lower in cost than Microsoft Premier, Informix Regency, and Sybase Extended.
  • Oracle's Silver support program was rated as less expensive and broader in scope than equivalent services of Microsoft, and Baan, and as having greater value than SAP and PeopleSoft.
  • Oracle's Bronze support program was rated as less expensive and broader in scope than standard support offerings of SAP, PeopleSoft, and Baan.
  • Oracle's support services are now considered a crucial aspect of its IT solutions, providing customers with comprehensive and proactive support.
  • The company has expanded its support offerings to differentiate itself from competitors and recognize the growing importance of support as part of any IT solution.

Statistics:

  • Oracle has annual revenues of more than $8.3 billion.
  • The company offers its database, application server, tools, and application products, along with related consulting, education, and support services, in more than 145 countries around the world.
  • Oracle's support services are now considered a competitive differentiator, with customers recognizing the value of proactive and ongoing expert support.

Sources:

  • Dataquest report by Gartner Group, Inc.
  • Oracle Corporation press release, April 1999
  • M2 PressWire, April 1999

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