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Patient Satisfaction and Health Services in Somalia: A New Study Highlights Crucial Factors

Strategic Insights

— 1 min read

A new study on healthcare services conducted in Somalia's conflict-affected regions has shed light on the factors that shape patient satisfaction. The research focused on two public hospitals in Mogadishu and involved 384 adult patients seeking outpatient healthcare services. The study found that patient satisfaction rates were generally low, with only 53.13% of participants expressing overall satisfaction. However, the findings also revealed significant associations between patient satisfaction and education level, income, and other key factors.

Key Takeaways:

  • The study involved 384 adult patients (aged 18 years and older) seeking outpatient healthcare services at two public hospitals in Mogadishu, Somalia.
  • The overall patient satisfaction rate was 53.13%, indicating a need for improvement in healthcare delivery.
  • Significant associations were found between patient satisfaction and education level (p = 0.009), income (p = 0.012), and other key factors.
  • The lowest domain score was for continuity of care, while the highest was for humanness of care.
  • The study highlights the importance of understanding the factors that shape patient satisfaction in conflict-affected regions.
  • The research provides crucial baseline data for enhancing service quality and patient-centered care in Somalia's urban healthcare settings.

Statistics:

  • 58.6% of participants were under 30 years of age.
  • 88% of participants were female.
  • 68.2% of participants were married.
  • 62.2% of participants were illiterate.
  • The overall patient satisfaction rate was 53.13%.
  • 61.98% of patients were unsatisfied with accessibility.
  • 73.70% of patients were satisfied with the humanness of care.

Sources:

  • Patient satisfaction and health services in two public hospitals in Mogadishu, Somalia: a cross-sectional study. Frontiers in Health Services, 2025,5. Frontiers Media S.A.
  • Faculty of Medicine and Health Sciences Researchers Provide New Insights into Health Services (Patient satisfaction and health services in two public hospitals in Mogadishu, Somalia: a cross-sectional study). Health & Medicine Week. July 25, 2025; p 1250. NewsRx LLC.

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