Sign in Subscribe
Physicians

Patient Satisfaction with GP Practices in Peterborough

Strategic Insights

— 1 min read

According to a recent survey conducted by Ipsos on behalf of NHS England, patients in Peterborough have varying levels of satisfaction with their local GP practices. The survey asked patients how easy it was to reach their GP practice by phone, with responses categorized as very easy, fairly easy, fairly difficult, and very difficult. The results show that while some practices have high satisfaction rates, others struggle to meet patient expectations.

Key Takeaways:

  • The highest response rate was achieved in the Peterborough area, with 43% of patients rating their overall experience.
  • In one practice, 53% of patients said it was very difficult to get through by phone, while in another practice, 49% of patients reported the same issue.
  • The vast majority of patients, 85%, found it fairly easy or very easy to reach their GP practice by phone.
  • The most common reason for patients to rate their experience as low was difficulty in getting through by phone, which was cited by 25-37% of patients across different practices.
  • The smallest sample size of patients was 260, which is notable as it had a 43% response rate.
  • Among patients who rated their experience as low, 55% said it took 4-6 phone calls to reach the practice, while 15% said it took more than 6 calls.

Statistics:

  • 284 survey forms were sent out to patients in one practice.
  • The overall response rate was 40%, with 115 patients rating their overall experience.
  • 34% of patients said it was very easy to get through by phone, while 45% said it was fairly easy.
  • 13% said it was fairly difficult, and 0% said very difficult.
  • The survey results varied across different practices, with some achieving higher satisfaction rates than others.
  • The vast majority of patients found it predominantly easy to reach their GP practice by phone, though there were some specific instances where this was not the case.

Sources:

  • Ipsos (no date provided): Patient Satisfaction with GP Practices in Peterborough (https://www.peterboroughtoday.co.uk/health/the-19-best-rated-gp-surgeries-in-peterborough-where-patients-are-most-satisfied-with-their-doctor-5150463)

Read more