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Tourism

Predictors of Employees' Organizational Commitment: A Crucial Study in Vietnam's Tourism Industry

Strategic Insights

— 2 min read

Investigating the critical challenge of establishing and maintaining a stable workforce in Vietnam's tourism industry, a recent study has revealed key predictors of employees' organizational commitment. The study, conducted by investigators from Ton Duc Thang University, analyzed data from 418 participants and employed structural equation modeling to examine the relationships between perceived organizational support, job satisfaction, psychological empowerment, organizational trust, and supervisor accessibility on organizational commitment. The findings showed a positive correlation between perceived organizational support and organizational commitment, with supervisor accessibility being a significant moderating factor.

Key Takeaways:

  • The study aimed to address the critical challenge of establishing and maintaining a stable workforce in Vietnam's tourism industry, which has been exacerbated by the COVID-19 pandemic.
  • The research found a positive correlation between perceived organizational support and organizational commitment, suggesting that employees who feel supported by their organization are more likely to be committed.
  • Supervisor accessibility was identified as a significant moderating factor, positively affecting perceived organizational support, psychological empowerment, job satisfaction, and organizational trust.
  • The study employed structural equation modeling to analyze the relationships between the variables and used data collected from 418 participants in Ho Chi Minh City's travel agencies.
  • The findings will contribute to the understanding of factors that promote sustainable workforce development in the tourism sector.
  • The research suggests that organizations in the tourism industry should prioritize supervisor accessibility and perceived organizational support to enhance employee commitment.
  • Ton Duc Thang University's Faculty of Social Sciences and Humanities, led by Huan Minh Nguyen, collaborated with other researchers, including Bui Van Hoai Nam, To Tran Thanh Truc, and Nguyen Vu Thao Ngan, on this study.

Statistics:

  • 418 participants were involved in the study, providing data from Ho Chi Minh City's travel agencies.
  • The research employed structural equation modeling to analyze the relationships between perceived organizational support, job satisfaction, psychological empowerment, organizational trust, and supervisor accessibility on organizational commitment.
  • A positive correlation was found between perceived organizational support and organizational commitment.
  • Supervisor accessibility was identified as a significant moderating factor, affecting perceived organizational support, psychological empowerment, job satisfaction, and organizational trust.
  • The study's findings will contribute to the understanding of factors that promote sustainable workforce development in the tourism sector.

Sources:

  • Predictors of Employees' Organizational Commitment: The Moderating Effect of Supervisor Accessibility in Ho Chi Minh City's Travel Agencies. SAGE Open, 2025, 15. (SAGE Open - http://journals.sagepub.com/home/sgoa).
  • Ton Duc Thang University Faculty of Social Sciences and Humanities, Ton Duc Thang University, Ho Chi Minh City, Vietnam.

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