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Natural gas

Public Service Commission Orders Delta Natural Gas Company to Provide Information and Correct Discrepancies

Strategic Insights

— 1 min read

Kentucky Public Service Commission has issued an order to Delta Natural Gas Company, Inc. to provide information and correct discrepancies related to the company's application for approval of a logo disclaimer and notice of non-regulated activity. The company has until May 17, 2024, to file an electronic version of the requested information in a searchable and bookmarked format.

Key Takeaways:

  • The Commission has directed Delta to provide information on its process for transferring customers to a HomeServe representative, including any written procedures and scripts that will be used to facilitate the transfer process.
  • Delta must confirm whether HomeServe will have access to specific Delta customer information and how HomeServe will obtain this information.
  • The agreement between Delta and HomeServe states that HomeServe may conduct up to six mailing campaigns for plans to each customer, but Delta has stated that no customer information will be shared with HomeServe.
  • Delta must provide links on its website displaying HomeServe-approved marketing materials and a link directing customers to HomeServe's website, and must incur costs for initial setup and ongoing operations and maintenance (O&M), which may be passed on to customers.
  • Delta must make timely amendments to any prior responses if necessary, and provide a written explanation for failing to provide requested information.

Statistics:

  • Delta Natural Gas Company, Inc. has until May 17, 2024, to file the requested information with the Commission.
  • The Commission has directed Delta to file the information in a searchable and bookmarked portable document format (PDF).
  • The agreement between Delta and HomeServe allows for up to six mailing campaigns for plans to each customer.

Sources:

  • Kentucky Public Service Commission, Order in Case No. 2024-00057, (May 03, 2024)
  • Delta Natural Gas Company, Inc. Response to Commission Staff's Second Request for Information, Case No. 2024-00057.
  • 807 KAR 5:001, Section 4(10).

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