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Floods

Punjab National Bank Extends Support to Flood-Affected Residents of Chennai

Strategic Insights

— 1 min read

Punjab National Bank demonstrated its commitment to supporting the community in times of need by quickly responding to the flood situation in Chennai. Despite challenges from water logging, the bank ensured that its 81 branches and 82 ATMs were operational, providing much-needed services to its customers. The bank's efforts were focused on ensuring that the flood-affected residents received assistance, including cash disbursements, which totaled ₹17.79 crore between December 2 and 7, 2015.

Key Takeaways:

  • The bank's efforts were focused on restoring its operations, with all 81 branches and 82 ATMs becoming fully operational within a short period.
  • Between December 2 and 7, 2015, the bank serviced 58,029 flood-affected customers, disbursing ₹17.79 crore.
  • The bank waived ATM charges for its customers who used other bank ATMs, allowing them to withdraw cash from a wider network of ATMs.
  • Intersol charges were also waived, allowing customers to visit any branch of the bank without incurring extra charges.
  • A control room was established to handle emergent requirements, and customers could contact specific individuals for urgent services: Annu Singh (9840460159), Srinivasulu (8939464666), and Nelson (9940628534).
  • The bank assured its customers of credit facilities under the Repairs and Renovation scheme for damaged houses and overdraft facilities against existing housing loans to meet urgent fund requirements.
  • As part of its CSR activity, the bank distributed essential items, including food packets, water bottles, dresses, blankets, and sanitary items, to flood-affected people in a government flood relief center.

Statistics:

  • 58,029 flood-affected customers were serviced between December 2 and 7, 2015.
  • ₹ 17.79 crore was disbursed between December 2 and 7, 2015.
  • ₹ 40.22 lacs was disbursed between December 1 and 7, 2015.
  • 18 Business Correspondents (BCs) worked in the field, effecting cash transactions using laptops and biometric devices at customers' doorsteps.
  • The bank waived ATM charges for its customers from December 1 to 15, 2015, and intersol charges were also waived during this period.

Sources:

  • News publication by HT Syndication with permission from Sarkaritel.
  • HT Media Ltd.

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