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Computer peripherals industry

Remedy Corporation and Toshiba Information Systems Announce Localization of Help Desk Application

Strategic Insights

— 1 min read

Remedy Corporation, a leader in the development of adaptable, client/server applications software, has announced the localization of its Action Request System (ARS) in partnership with Toshiba Information Systems (Japan) Corporation. The newly localized ARS Version 2.0 - Japanese is the industry's first fully localized high-end client/server help desk application for the Japanese market.

The partnership between Remedy and Toshiba Information Systems is crucial for the Japanese market, where companies are rapidly transitioning away from mainframe systems to more flexible, open solutions. According to Sandy Sampson, an analyst with Datapro Information Services Group, more than 60% of respondents in the client/server market are already implementing client/server, and about 30% are in the process of deploying.

Key Takeaways:

  • Remedy Corporation and Toshiba Information Systems (Japan) Corporation have partnered to localize the Action Request System (ARS) Version 2.0 - Japanese, a high-end client/server help desk application, for the Japanese market.
  • The partnership is significant as companies in the Japanese market are transitioning away from mainframe systems to more flexible, open solutions, with more than 60% of respondents already implementing client/server and about 30% deploying.
  • The ARS is a highly adaptable client/server help desk application that automates support and business processes, with a scaleable architecture and adaptable workflow engine allowing users to customize the application without programming.
  • Remedy has partnered with Toshiba Information Systems to provide consulting services and technical support for ARS in Japan, in addition to developing and selling software and systems for the Japanese market.
  • The ARS features a Multiple Process Server Option (MPSO) for high-performance computing resources, allowing organizations to achieve optimal performance based on their requirements and help desk workloads.
  • Availability: ARS Version 2.0 - Japanese will be available through Toshiba Information Systems in December 1995.

Statistics:

  • 60% of respondents in the client/server market are already implementing client/server (Sandy Sampson, Datapro Information Services Group).
  • 30% of respondents in the client/server market are in the process of deploying client/server (Sandy Sampson, Datapro Information Services Group).
  • 850 customers have licensed Remedy's software, with over 1700 sites in 25 countries (Remedy Corporation).
  • Toshiba Information Systems is a 3,000 employee company, with 14 major locations in Japan (Toshiba Corporation).
  • Remedy has developed more than 1,700 sites in 25 countries, with a direct sales force, selected VARs, system integrators, and OEMs (Remedy Corporation).

Sources:

  • Datapro Information Services Group
  • Remedy Corporation
  • Toshiba Information Systems (Japan) Corporation
  • Toshiba Corporation
  • /PRNewswire/

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