Scottish Air Passengers Cautious About Technology in Travel

A recent survey by Getronics highlights the uncertainty and unease among Scottish air passengers regarding the use of technology in travel. The 2025 Travel Trust Barometer, a UK-wide survey of 2,000 people, found that Scots are more likely to prefer physical boarding passes, with 35% preferring printed passes compared to 28% in the rest of the UK. This cautious approach is reflected in the 52% of Scots who feel they are not in control of their personal data when traveling, the lowest level of confidence across the UK.

Key Takeaways:

• Scots are more likely to prefer physical boarding passes, with 35% of Scottish passengers preferring printed passes compared to 28% across the rest of the UK.
• 23% of Scots use both physical and digital passes, highlighting a cautious approach to technology.
• Only 52% of Scots feel in control of their personal data when traveling, the lowest level of confidence anywhere in the UK.
• A majority (61%) of Scots believe airports collect more personal information than necessary.
• The survey highlights the need for airports to build greater public confidence in technology and personal data handling.
• Getronics, a specialist in building resilient IT security systems, notes a growing need for airports to modernize while defending against increasing hacking attempts.

Statistics:

• 35% of Scottish passengers prefer physical boarding passes, compared to 28% in the rest of the UK.
• 23% of Scots use both physical and digital passes.
• 52% of Scots feel they are not in control of their personal data when traveling.
• 61% of Scots believe airports collect more personal information than necessary.
• The 2025 Travel Trust Barometer surveyed 2,000 people across the UK.

Sources:

• Getronics' 2025 Travel Trust Barometer
• "Getronics specialises in building resilient, industry-leading IT security systems" - Quote from Andrew Madigan, client director at Getronics