Servigistics Wins 2005 Supply Chain Innovators Award for Successful Implementation at Avaya

Servigistics, a leading service parts management solution provider, has been awarded the 2005 Supply Chain Innovators Award from Supply Chain Systems Magazine for its successful implementation at Avaya, a global leader in communication systems. This achievement recognizes Servigistics' innovative solution for improving customer service, reducing costs, increasing efficiency, and achieving higher revenues and profit margins. Avaya's successful implementation of Servigistics resulted in improved client satisfaction, reduced parts inventory, and avoided repair costs.

Key Takeaways:

• Servigistics won the 2005 Supply Chain Innovators Award for its successful implementation at Avaya, recognizing innovative solutions for improved customer service, reduced costs, and increased efficiency.
• Servigistics' solution enabled Avaya to improve client satisfaction, reduce parts inventory by 36%, and avoid $5 million in repair costs within 23 weeks of implementation.
• Avaya's implementation of Servigistics improved first-time fill-rates by 30% and reduced gross parts inventory from $250 million to $160 million.
• Servigistics is a leading provider of service parts management and pricing solutions, enabling companies to transform their global service operations and increase profitability, cash flow, and customer loyalty.
• Servigistics clients include market-leading companies such as Agfa, CNT, DaimlerChrysler, Dainippon Screen, Dell, EMC, Ferrari, GM, Honda, and more.
• Servigistics has been recognized by various awards and publications, including the "Services Supplier of the Year" Award by Dell, the "Meritorious Supplier of the Year" Award by Sun Microsystems, and the "100 Great Supply Chain Partners" List by Global Logistics & Supply Chain Strategies Magazine.

Statistics:

• 20 million: the number of part/location pairs managed and optimized by Servigistics at Avaya through its global service stocking locations.
• 2,000: the number of central and field service stocking locations worldwide where Avaya uses Servigistics.
• 23 weeks: the time it took for Avaya to implement Servigistics and see significant improvements in customer satisfaction, inventory reduction, and cost avoidance.
• $250 million: the original gross parts inventory at Avaya, which was reduced to $160 million after implementing Servigistics (a 36% reduction).
• $5 million: the amount in repair costs avoided by Avaya after implementing Servigistics.
• 30%+: the improvement in first-time fill-rates achieved by Avaya after implementing Servigistics.

Sources:

• "Servigistics Wins Supply Chain Innovators Award" by Supply Chain Systems Magazine, 2005
• "Servigistics Company Overview" by Servigistics, 2005
• "About Servigistics" by Servigistics, 2005
• "Servigistics Awards and Recognition" by Servigistics, 2005
• "Servigistics Client List" by Servigistics, 2005