Sign in Subscribe
Network hardware industry

Sprint Receives Highest Honor from Cisco Systems

Strategic Insights

— 1 min read

In a major recognition of its commitment to customer satisfaction, Cisco Systems, Inc. has awarded Sprint with the highest honor of Gold Certification Status. This distinction acknowledges Sprint's Managed Network Services, which provides comprehensive data network planning, design, performance management, and real-time monitoring. According to Cisco's Vice-President of Worldwide Channels, Tom Stevenson, Sprint's expertise in meeting customer needs and deploying quality user service has earned it this prestigious recognition. This is the first time an interexchange carrier has received this distinction, which is only awarded to partners who demonstrate the highest level of product knowledge, technical expertise, and service capability.

Key Takeaways:

  • Sprint has received the highest honor of Gold Certification Status from Cisco Systems, Inc. for its Managed Network Services, an offering that includes data network planning and design, performance management, and real-time monitoring.
  • This distinction acknowledges Sprint's expertise in meeting customer needs and deploying quality user service to a global customer base.
  • Sprint is the first interexchange carrier to receive Cisco Gold Certification Status, which is only awarded to partners who demonstrate the highest level of product knowledge, technical expertise, and service capability.
  • To maintain Gold Certification, Sprint must offer technical assistance 24 hours a day, 365 days a year, including a call back response time of one hour and an on-site response time of four hours.
  • Sprint's Managed Network Services minimizes the requirement for customers to deploy or expand a network management center.
  • The Sprint and Cisco relationship will extend to Sprint's next-generation ION services, which will integrate data, voice, and video over a single network.

Statistics:

  • Sprint is the first interexchange carrier to receive Cisco Gold Certification Status.
  • Cisco Gold Certification is only awarded to partners who demonstrate the highest level of product knowledge, technical expertise, and service capability.
  • Sprint's Managed Network Services has been ranked as the industry's leading service by the Data Comm User Survey, which also recognizes Sprint as the leader in customer service.
  • For the fourth year in a row, J.D. Power & Associates has ranked Sprint number one in customer service.

Sources:

  • "Cisco Systems Awards Sprint Interexchange Carrier the First Gold Certification Status." PRNewswire, January 5.
  • "About Cisco." Cisco Systems, Inc. www.cisco.com.
  • "About Sprint." Sprint Corporation. www.sprint.com.

Read more