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Public utilities

Vermont Public Utility Commission Dismisses Consumer Complaint Against Green Mountain Power Corporation

Strategic Insights

— 1 min read

The Vermont Public Utility Commission (PUC) has dismissed a consumer complaint filed by Sean Troland against Green Mountain Power Corporation (GMP), a utility company based in Vermont. The complaint, filed on December 1, 2022, alleged that GMP was responsible for a boiler being turned off between January 15 and 18, 2022, resulting in damage to Mr. Troland's three-unit residential building. After reviewing the evidence presented by GMP and the Vermont Department of Public Service (DPS), the PUC concluded that there was no evidence to support the complaint.

Key Takeaways:

  • The Vermont Public Utility Commission (PUC) dismissed a consumer complaint filed by Sean Troland against Green Mountain Power Corporation (GMP) on March 24, 2023.
  • The complaint alleged that GMP was responsible for a boiler being turned off between January 15 and 18, 2022, resulting in damage to Mr. Troland's three-unit residential building.
  • The PUC concluded that there was no evidence to support the complaint, despite Mr. Troland's allegations.
  • The DPS investigated the complaint and found no evidence that GMP was responsible for the boiler being turned off.
  • GMP's review of GPS data from employee vehicles, metering data, phone records, and work management system data found no outage on the GMP side of the apartment 2 meter, which never lost power.
  • The PUC lacks jurisdiction to award Mr. Troland compensatory damages for the losses he suffered when the boiler was not powered for three days in January 2022.
  • The Commission concluded that GMP did not violate any applicable rule or law and that there is no imminent safety and reliability concern.
  • The Commission adopted the Hearing Officer's recommendation to dismiss the complaint.

Sources:

  • Vermont Public Utility Commission, Case No. 22-5097-CC, Consumer Complaint of S.T. re: Green Mountain Power Corporation, Order entered: 03/24/2023.
  • Vermont Public Utility Commission, Case No. 22-5097-CC, Proposal for Decision.

Statistics:

  • The complaint was filed on December 1, 2022, and the PUC dismissed it on March 24, 2023, resulting in a 106-day proceeding.
  • The DPS investigated the complaint and found no evidence that GMP was responsible for the boiler being turned off, which resulted in a 0% finding rate.
  • The PUC reviewed GMP's evidence and concluded that there was no evidence to support the complaint, resulting in a 0% finding rate.
  • Mr. Troland alleged damages of $20,450.00, but the PUC lacks jurisdiction to award compensatory damages.

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