Wang Secures $2.3 Million Deal with Telstra Corporation Limited

Wang, a leading provider of imaging and workflow solutions, has secured a significant deal with two divisions of the Australian telecommunications giant, Telstra Corporation Limited. The company has purchased a total of $2.3 million in imaging and workflow systems and supporting services from Wang to maximize customer responsiveness and productivity. Telstra Super Pty. Ltd. and Telstra Corporate Health, Safety and the Environment will use Wang's OPEN/workflow and OPEN/image software to improve their respective processes, enhancing data access and management capabilities.

Key Takeaways:

• Telstra Super, a division of Telstra Corporation Limited, will use Wang's OPEN/workflow and OPEN/image software to improve its pension case processing, replacing its mainframe-based system and enabling efficient storage and access of pension case files.
• The new application will enable customer service representatives to accept, forward, and manage all pension system inquiries automatically, reducing customer response time and improving overall service and productivity.
• Telstra Corporate Health, Safety and the Environment will use Wang's OPEN/image software to improve its data access and management capabilities, allowing employees to access critical information on health, safety, and environmental issues stored as images in a broad range of databases.
• The OPEN/image solution will ensure compliance with Australia's extensive legislative and regulatory policies governing workplace safety.
• Wang's consulting services will provide expertise to help Telstra build an imaging application tailored to meet its specific needs.
• Wang's products and services will enable customers to realize major improvements in productivity, quality, and responsiveness by defining, automating, managing, and measuring critical business processes.

Statistics:

• Telstra Super administers one of the largest corporate pension programs in Australia, managing over 93,000 client cases.
• The new workflow and imaging application will use an HP 9000 Unix server with HP's RAID, Wang's OPEN/workflow and OPEN/image software, ITS Soft Solutions document management product, Computer Associates' CA Unicenter, a Compaq Proliant image file server, and Pentium workstations.
• Telstra Corporate Health, Safety and the Environment manages corporate health, safety, and environmental workplace issues for Telstra's 80,000 employees.
• The OPEN/image for HP-UX system includes batch scan, batch index, jukebox support, fax, and print services, as well as OPEN/image Navigator and Gateway for Lotus Notes.

Sources:

• "Wang Secures Major Deal with Telstra Corporation Limited." BUSINESS WIRE, 23 Jan. 1995.
• Wang. "Telstra Super Selects Wang Workflow and Imaging to Improve Pension Case Handling." Wang, n.d.
• Wang. "Wang's Imaging and Workflow Solutions." Wang, n.d.
• Wang. "Wang." Wang, n.d.