Eloquent's Rich Media Communications Solution Enhances Balboa Life & Casualty's On-Site Customer Training Program

Balboa Life & Casualty, a leading provider of insurance products and services for financial institutions, has partnered with Eloquent, Inc. to enhance its on-site customer training program. The Eloquent solution provides instant access to essential product and service information, enabling Balboa's customers to cut travel and achieve higher in-branch productivity. The partnership aims to deliver superior customer service and improve customer satisfaction while lowering costs.

Key Takeaways:

• Balboa Life & Casualty selected Eloquent's rich media communications solution to enhance its on-site customer training program, providing instant access to essential product and service information.
• The Eloquent solution enables Balboa's customers to cut travel and achieve higher in-branch productivity, resulting in improved customer satisfaction and lower costs.
• Prior to working with Eloquent, Balboa's training communications were based exclusively on face-to-face meetings and frequent updates to printed materials.
• Eloquent's Web-based rich media communications solution enables companies like Balboa to communicate quickly and effectively with their geographically dispersed customers, improving customer satisfaction while lowering costs.
• Balboa's customers can access a self-paced, self-directed desktop training program, allowing them to cutting travel and achieve higher in-branch productivity.
• Eloquent's solution provides timely, consistent information to customers, enabling them to communicate product benefits more effectively to their borrowers, resulting in a positive impact on production and premium.
• Eloquent's open architecture integrates easily with industry-leading technologies, enterprise applications, and other digital content, making it a flexible and scalable solution.
• Eloquent's customer base includes over 2 million users across more than 200 companies, demonstrating the effectiveness of the solution.

Statistics:

• 100 to 600 individuals are trained by Balboa's Account Executives during on-site training visits.
• Eloquent's solution ensures consistent product and sales information is provided to financial institution customers across the continent.
• 1948: Balboa Life & Casualty was established as a leading provider of insurance products and services for financial institutions.
• Over 2 million users across more than 200 companies comprise Eloquent's worldwide customer base.
• Eloquent's solutions improve an organization's ability to deploy knowledge quickly, reducing time-to-market and increasing customer satisfaction.

Sources:

• "Eloquent Selected by Balboa Life & Casualty to Deliver New Customer Training Solution" (Business Wire, May 17, 2000).
• "About Balboa Life & Casualty" (Balboa Life & Casualty, 2000).
• "About Eloquent, Inc." (Eloquent, Inc., 2000).