Kyocera Mita Dealers Recognized for Exceptional Customer Satisfaction

Three independent Kyocera Mita dealers in the United States, Advanced Imaging Solutions, Duplicating Products, Inc., and Wood Business Products, have been cited as industry leaders in customer satisfaction through the J.D. Power and Associates Certified Dealer Program. The dealers were recognized for their exceptional sales and service customer satisfaction, meeting or exceeding national benchmarks set by the J.D. Power and Associates 2003 Copier Customer Satisfaction Study. The certification program recognizes office equipment dealers for outstanding customer satisfaction based on industry-wide standards. The three dealers were awarded the industry's premier award for customer service excellence, demonstrating their commitment to providing a world-class sales and service experience.

Key Takeaways:

• Three Kyocera Mita dealers in the United States have been recognized as industry leaders in customer satisfaction through the J.D. Power and Associates Certified Dealer Program.
• The dealers, Advanced Imaging Solutions, Duplicating Products, Inc., and Wood Business Products, met or exceeded national benchmarks for sales and service customer satisfaction set by the J.D. Power and Associates 2003 Copier Customer Satisfaction Study.
• The certification program recognizes office equipment dealers for outstanding customer satisfaction based on industry-wide standards, including product knowledge, expertise in machine operation, and timely delivery of equipment.
• The certification is valid for one year, after which the dealer may apply for re-certification.
• The J.D. Power and Associates certification allows Kyocera Mita Total Solution Provider dealers to differentiate themselves within the dealer marketplace, contributing to increased customer traffic and higher sales.
• The program covers additional areas such as the ability to schedule service appointments in a timely manner, concern for customer needs, and clear explanations of the services performed.

Statistics:

• 2003 Copier Customer Satisfaction Study set national benchmarks for sales and service customer satisfaction.
• 1 year - certification validity period.
• Millions of consumer responses annually form the basis of J.D. Power and Associates quality and satisfaction measurements.

Sources:

• PRNewswire, "Three Independent Kyocera Mita Dealers Cited as Industry Leaders in Customer Satisfaction" (January 20).
• J.D. Power and Associates, "J.D. Power and Associates Certified Dealer Program".
• Kyocera Mita America, "About Kyocera Mita America".
• J.D. Power and Associates, "About J.D. Power and Associates".