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Electronics industry

SourceOne Healthcare Technologies Selects FieldCentrix as Field Service Automation Vendor

Strategic Insights

— 1 min read

SourceOne Healthcare Technologies, the leading distributor of imaging equipment and radiographic supplies, has chosen FieldCentrix as its field service automation vendor. With this partnership, SourceOne will equip its 800 field service engineers with FieldCentrix FX Mobile wireless workflow software and mobile computers running Windows Mobile 2003 software. This will enable them to automate and streamline their field service workforce, capturing data electronically and creating detailed service records.

Key Takeaways:

  • SourceOne Healthcare Technologies has selected FieldCentrix as its field service automation vendor to equip its 800 field service engineers with FX Mobile wireless workflow software and mobile computers.
  • The implementation will enable SourceOne's field service engineers to capture data electronically, create detailed service records with electronic signatures, and communicate seamlessly with the customer service center.
  • FieldCentrix's FX Mobile will provide SourceOne's field service engineers with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time sheets, inventory management, and e-mail messaging.
  • The solution is expected to drive benefits across SourceOne's service operations group, including its customer support center and national parts and logistics center.
  • SourceOne aims to increase customer satisfaction, improve service efficiencies, and maximize profitability with the implementation of FieldCentrix's solution.
  • FieldCentrix's implementation will utilize key Microsoft technologies, including Windows Mobile 2003 software, to deliver a leading-edge field service solution to enterprise-class customers.

Statistics:

  • 800: Number of field service engineers equipped with FieldCentrix FX Mobile wireless workflow software and mobile computers.
  • 2003: Version of Windows Mobile software used in the implementation.
  • 1998: Year FieldCentrix pioneered mobile field service automation.
  • 2004: Year SourceOne set corporate goals to increase customer satisfaction and improve service efficiencies.
  • $100 billion: Industry value derived from FieldCentrix's field service automation solutions across various sectors.
  • 90%: Reduction in service costs achieved by customers using FieldCentrix's solutions.

Sources:

  • FieldCentrix Inc., press release, "SourceOne Selects FieldCentrix as Field Service Automation Vendor"
  • SourceOne Healthcare Technologies, press release, "SourceOne Announces Selection of FieldCentrix as Field Service Automation Vendor"
  • Microsoft Corp., press release, "Microsoft Celebrates One Year of Windows Mobile 2003 Development"

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